Call us the soonest possible time. This will help us to meet your preferred schedule date. It will also give us the opportunity to address all your moving concerns that will speed up the moving process.
Yes! We give a free on-site estimate (depending upon location). We also offer contactless video estimates! Simply call us to set up an appointment, and we’ll get a video call with you, have you walk us through the home and we’ll provide a fixed price for the move.
We will send out a Moving Rep to your location and will furnish you with a written binding estimate that includes all the services and costs. Our qualified and competent Moving Reps will assist you with all your moving and storage needs as well as answer any questions that you may have about moving.
A binding estimate serves as your guarantee for the moving cost. It is put in writing and contains all the services that were agreed upon between you and your Moving Rep during the on-site estimate.
Yes, but only under limited circumstances:
1. Changing the originally requested services;
2. Changing the original number of items.
The binding estimate price can also change due to unexpected conditions that may require extra services like stair or shuttle carry, requiring extra charges.
Moving services may either be binding or non-binding. Charges for the binding move are based on volume and the service that you receive during your free on-site estimate. Charges for the non-binding move are usually based by weight or by the hour. Talk to your Moving Rep in order to know what’s appropriate for you.
If you opt for it, our comprehensive moving service is available. What items you need to pack on your own depends on your preference as well as the time, budget, and energy you’re willing to spend. By “packing,” we’re referring to small and loose items - not furniture, equipment, and other very large items. If you do it yourself, be sure to check out our packing tips.
You can delegate all the packing to our professional moving team, or pack everything on your own, or you can pack just a few things on your own. Most of our customers leave the packing of fragile items such as light fixtures, electronics, artwork, and other breakable items to our moving team. Give your Moving Rep a list of all delicate items to ensure adequate handling is met.
We’re licensed and insured. We know the proper safe handling all kinds of items, and we use durable moving pads to wrap delicate pieces. We put cushions at the bottom of each carton before placing your items. Marble, glass and other delicate surfaces are placed in wooden or cardboard crates. Make sure to identify and inform your Moving Rep on all the items that require special care and handling.
You have the option to dismantle and reassemble furniture yourself or delegate it to our moving team. Most of our customers prefer to leave the job to our moving team. You can also opt to dismantle your furniture before we arrive to save time and leave the reassembling with our moving crew. Identify and discuss with your Moving Rep those items that require reassembly.
Electrical appliances need extra handling, care, and packing material to ensure safe transportation. The motors on major electrical appliances, such as the mechanical drums on washers and other moving parts, should be fastened securely. Gas appliances require servicing - as they need to be disconnected before moving. We suggest that you discuss this with your Moving Rep for proper servicing of your electrical appliances to ensure safety when moving.
WHAT IF I NEED TO REMOVE OR ADD SOME ITEMS FROM/TO MY MOVE PLAN?
Inform your Moving Rep if you need to remove or add some items from/to your move plan, so you can get assistance on any changes. Keep in mind that this can cause a change in the price quote.
WHAT IF MY NEW HOME/LOCATION IS NOT YET READY?
Ben Hur offers you a secure and convenient storage solution if your new home/location is not yet ready. Inform your Moving Rep and a temporary storage solution can be arranged for your items.
WHAT IS MOVER’S LIABILITY INSURANCE?
We keep you protected by offering free basic valuation coverage. This coverage is based on weight and not on value, and is known in the moving industry as basic valuation protection. It is $0.60 cents per pound per article. We highly recommend purchasing a policy from a third party insurance company.
DO YOU MOVE ON WEEKENDS?
Our office is open 7 days a week, and we send out our guys Monday through Saturday.
CAN I CHANGE MY MOVE DATE?
If there are changes in your move date, inform your Moving Rep immediately, so the modifications in your plan can be processed. Discuss any updates with him/her.
WHEN DO I PAY YOUR SERVICES, AND WHAT METHODS OF PAYMENTS DO YOU ACCEPT?
For long-distance moves:
Payment plan: we take a $500 deposit (per move date) to secure your spot. You pay 50% of the balance at the pickup: payable with cash, credit card (plus 3% service charge) the final 50% balance MUST be paid before unloading the truck. Payable with cash, certified check, or post office money order. We do not accept credit cards at the delivery location.
For local moves:
$200.00 deposit per move day required to book the move. At least 7 days notice is required for a deposit refund due to move cancellation or rescheduling the move date.
Payment policy: Full payment is due at the end of the move. This payment must be made in cash, credit card or certified check. 3% service charge on credit card payment (no 3% service charge on initial deposit).